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If you are interested in our business processes, details about our hardware or other topics in the field of digital data acquisition, please also take a look at our FAQ page or our glossary.
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current Subject:

ordering process

How exactly does the ordering process work at cronologic?

cronologic answer:
  • Usually, you will receive an informal message from us in advance of your order with the current prices of the requested items. Please refer to the postscript of that message if you would like to receive an official quote.
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  • In case of interest, we will provide you with an official quote, in which any freight costs or insurance costs, etc. are also taken into account. If the desired item is in stock, we will schedule two weeks for final quality control, calibration, and preparation for dispatch.
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  • As soon as we have received your order, we will send you an order confirmation. The item is thereby reserved for you. Please note: We observe international embargoes concerning individual countries, institutions and persons and reserve the right to carry out an export assessment in advance for each individual order, which may delay or prevent the implementation of the delivery.
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  • In the next step, we carry out a final in-house check and calibrate the product.
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  • Your invoice will only be issued when the goods are dispatched and your payment term is 14 days as standard. Depending on the selected shipping method, payment is therefore also possible after receipt of the goods.
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  • You will receive your invoice by email and also with the shipment. Together with the invoice, you will receive the consignment note with the tracking number, which you can use to track the shipment if required.
  • Advice for urgent orders: Specifying the exact person who is to receive the goods can be helpful to ensure that the receipt of your goods is registered promptly. We will take this information into account when sending the goods.